Dobot CR30H Heavy-Payload Collaborative Robot

You can typically expect your items to arrive within 5-9 business days, depending on your location and product availability.

Effective Date: August 17, 2026

1. Overview (Quick Reference)

• Return Window: 30 days from delivery
• Product Condition Accepted: New (unused, undamaged, original packaging, tags and labels intact) for change-of-mind returns; any condition for defective or damaged items
• Return Method: By mail, using a trackable shipping method
• Return Shipping Cost: Customer pays for change-of-mind returns; Robo Mechanix covers defective, damaged, or incorrect items
• Restocking Fee: 20% for change-of-mind returns; 0% for defective, damaged, or incorrect items
• Refund Processing Time: 5-7 business days after we receive and inspect the returned item
• Refund Method: Original payment method
• Exchanges: Accepted for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Robo Mechanix website located at robo-mechanix.com ("Website").

3. Contact Information

For questions regarding returns or refunds, contact our Customer Service team:

Email: support@robo-mechanix.com

Phone: +1 (224) 257-3560

Address: 114 Presidio Ct, Apt 207, Schaumburg, Illinois 60195, United States

Hours: Monday-Saturday, 8:00 AM to 5:00 PM CT, Sunday Closed

4. Return Eligibility

Customers in the United States may return eligible products within 30 days of receipt, subject to the conditions below.

4.1 Conditions for Return

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition received.
• Original Packaging: Items must be in their original packaging, with all tags and labels intact.
• Proof of Purchase: A receipt or order confirmation is required.

5. Return Process

5.1 Initiating a Return. Contact Customer Service via email (support@robo-mechanix.com) or phone (+1 (224) 257-3560) within 30 days of receiving your order. Provide your order number and reason for the return. We will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number if applicable.

5.2 Preparing Your Return. Package the Item Safely: Use original packaging and include all accessories, manuals, and free gifts. Include Documentation: Include the return authorization form and supporting documents (e.g., photos if requested). For defective, damaged, or incorrect items, Robo Mechanix will provide a prepaid return shipping label.

5.3 Shipping the Return. Use a trackable shipping method to ensure safe delivery. Ship the item within 7 days of receiving the return authorization.

6. Return Shipping Costs and Fees

• Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs.
• Return Shipping Costs (Defective, Damaged, or Incorrect Items): Robo Mechanix covers return shipping costs.
• Restocking Fees: A 20% restocking fee applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind. Eligibility: Items must be unused, undamaged, and in original packaging. Refund: Refunds will be issued to the original payment method, minus a 20% restocking fee. Return shipping is the customer's responsibility.

7.2 Defective or Damaged Goods. Notification: Contact us within 7 days of delivery. Documentation: Provide photos or videos of the defect or damage. Resolution: We will offer a replacement or full refund, including return shipping.

7.3 Incorrect Product Received. Notification: Contact us immediately. Resolution: We will arrange a return at our expense and send the correct product.

7.4 Product Never Arrived. Notification: Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. Resolution: We will investigate with the carrier and offer a replacement or full refund if the item is confirmed lost.

7.5 Order Cancellation. Before Shipment: Orders can be canceled for a full refund if not yet shipped. After Shipment: Follow the standard return process above once you receive the product.

8. Refunds

8.1 Refund Conditions. Refunds are issued after inspection of returned items. You will be notified via email regarding approval or rejection.

8.2 Refund Processing. Refunds are processed to the original payment method. Refunds may take 5-7 business days to appear in your account.

8.3 Partial Refunds. Partial refunds may apply if items are returned not in original condition or after the 30-day return window.

9. Exchanges

Eligibility: Defective, damaged, or incorrect items. Process: Contact support@robo-mechanix.com to request an exchange. Shipping Costs: Covered by Robo Mechanix.

10. Non-Returnable Items

The following items are not eligible for return or refund: Custom or personalized products; Perishable goods (if any); Gift cards.

11. Timelines

• Return Window: 30 days from delivery.
• Damage/Defect Reporting: Within 7 days of delivery.
• Refund Processing: 5-7 business days after receiving and inspecting returned items.

12. Legal Rights

This policy does not affect any statutory rights under applicable U.S. law.

13. Questions and Support

Robo Mechanix

Phone: +1 (224) 257-3560

Email: support@robo-mechanix.com

Business Hours: Monday-Saturday, 8:00 AM to 5:00 PM CT, Sunday Closed

Address: 114 Presidio Ct, Apt 207, Schaumburg, Illinois 60195, United States

For additional assistance, visit our FAQ page.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.