Shipping policy

Shipping Policy

Effective Date: August 17, 2026

1. Introduction

At Robo Mechanix ("we," "us," or "our"), we are committed to shipping your order quickly, safely, and transparently. This policy explains how orders are processed and delivered from our website, robo-mechanix.com.

2. Shipping Destinations

  • Countries We Ship To: United States (48 contiguous states).
  • Not Currently Serviced: Alaska, Hawaii, U.S. territories.
  • We do not ship internationally at this time. Select products may be available to ship to Canada on request — contact support@robo-mechanix.com before ordering.

3. Shipping Costs

Free shipping on all orders shipped within the 48 contiguous United States, regardless of order size. Some exclusions apply — certain brands ship by LTL freight; shipping for these items is calculated at checkout. LTL/freight items may carry a residential delivery surcharge, liftgate fee, or limited-access fee, also quoted at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed within 1-2 business days. Processing means we confirm stock with the manufacturer, verify payment, and schedule the carrier.
  • Order Cut-Off Time: The order cut-off time is 2:00 PM CT. Orders placed before this time will begin processing the same business day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: If an item is on backorder after you place your order, we will notify you by email within 1 business day and either hold the order for the updated ship date or cancel and refund it in full.

5. Estimated Delivery Time

Transit Time: 4-7 business days for all destinations.

Total Estimated Delivery Time: 5-9 business days from the date the order is placed (1-2 business days processing plus 4-7 business days transit).

Where a product page states a specific lead time, that lead time takes precedence over the general estimates above.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier issues, or manufacturer backlogs.

6. Shipping Methods and Carriers

  • Domestic Carriers: UPS, FedEx, USPS
  • LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express
  • Delivery Scheduling for Freight Shipments: LTL freight and large-equipment deliveries require a scheduled appointment with the carrier. The carrier will use the phone number and email on your order to arrange delivery. It is the customer's responsibility to respond promptly — missed appointments, refused delivery, or failure to respond may result in storage, re-delivery, or reconsignment fees, which are the customer's responsibility.
  • Shipment Tracking: Tracking information is emailed within 24 hours of the shipment leaving the warehouse.

7. Order Tracking

Once your order ships you will receive an email containing a tracking number and carrier link. For tracking assistance, contact support@robo-mechanix.com or call +1 (224) 257-3560.

8. Delivery Issues

8.1 Delayed or Lost Packages. If your package is delayed beyond the estimated total delivery time, please contact us at support@robo-mechanix.com or +1 (224) 257-3560.

8.2 Damaged Packages. Inspect your package at the time of delivery. If the outer packaging or product shows any damage, note it on the delivery receipt before signing and photograph the box, the damage, and the product's SKU. Email photos and a brief description to support@robo-mechanix.com within 48 hours of delivery so we can file an insurance claim with the carrier. Damage reported after 48 hours may not be eligible for carrier coverage.

9. Missing Items

If any items are missing from your order, contact us with your order number and details of the missing item(s) and we will investigate and resolve the issue promptly.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, undamaged, and in original packaging with tags and labels intact.
  • Return shipping is paid by the customer for change-of-mind returns; Robo Mechanix covers return shipping for defective, damaged, or incorrect items.
  • A 20% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Refund processing time is 5-7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned to us, we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

Robo Mechanix

Email: support@robo-mechanix.com

Phone: +1 (224) 257-3560

Address: 114 Presidio Ct, Apt 207, Schaumburg, Illinois 60195, United States

Hours: Monday-Saturday, 8:00 AM to 5:00 PM CT, Sunday Closed